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Complaints Procedure

In the unlikely event that parents or any other members of the public have a complaint about Oakfield First School, there is a strict step-by-step procedure to follow.  If complainants try to miss out a step, for example by going straight to the Local Authority, they will be referred back to the step-by-step guide, as all steps must be moved through in order.

 

Please note: these procedures apply nationally and are not specifically designed by Oakfield.         

In our experience, those very few complaints which we do receive generally arise from misunderstandings, and are swiftly resolved at school level.

 

School admissions are dealt with directly by the Local Authority, so any issues regarding admissions should be addressed directly to the Royal Borough of Windsor and Maidenhead.